service packages

Professional CoWelder service – we stand by you

Ensure problem-free performance and ongoing efficiency with a CoWelder service package.
You minimise unwanted downtime, optimise performance, expand the lifetime of your CoWelder – and in that way, get the most out of your investment.

Choose a service package.
Send us a request.

Service Lite

You get support on a remote connection while you maintain your CoWelder yourself. 

£1.499

/yearly

  • Day-to-day shipment of critical components
  • Remote CoWelder Support
  • Emergency rental of CoWelder
  • Emergency rental of Teach Pendant

Commitment period: 24 months.

Service Plus

Our expert technicians carry out on-site maintenance or remote support.

£2.061

/yearly

  • Day-to-day shipment of critical components
  • Remote CoWelder Support
  • Emergency rental of CoWelder
  • Emergency rental of Teach Pendant
  • Annual maintenance agreement

Price: Price is excl. transportation cost. Additional costs applies for CoWelder Extented solutions.

Commitment period: 24 months.

Service interval: 1 time a year.

Service Premium

Get maximum security. Our expert technicians carry out on-site maintenance or remote support.

£2.291

/yearly

  • Day-to-day shipment of critical components
  • Remote CoWelder Support
  • Annual maintenance agreement
  • Free emergency rental of CoWelder
  • Free emergency rental of Teach Pendant
  • Free annual software update
  • Free remote support hours
  • 20% discount on additional service packages ?

Price: Price is excl. transportation cost. Additional costs applies for CoWelder Extented solutions.

Commitment period: 24 months.

Service interval: 1 time a year.

 Service Plus and Service Premium is applicable in the following countries:
Czech Republic, Denmark, Germany, Italy, Holland, Norway, Poland, Sweden and United Kingdom.

REMOTE Cowelder SUPPORT

Remote support

Minimise unwanted downtime and get peace-of-mind with CoWelder remote support.

Through a remote connection to the CoWelder, our experts technicians can support you within two hours of breakdown, unintentional stops, or other related problems.

Remote CoWelder support is included in all service packages.

Step 1

Breakdown

Step 2

Contact Migatronic

Step 3

Expert technician connects to CoWelder

Step 4

Problem solving

Step 5

Back in business

Basic facts

  • Remote problem solving within 2 hours in normal business hours.
  • First 30 minutes of support is free for each service request.
  • First in line to get support.
  • Remote software updates.

 

Practical information

  • Remote support is possible through a SIM card in a Secomea Box connected to your CoWelder.
  • You are responsbile for providing a functioning SIM card.
  • The Secomea Box is part of the service package and is to be returned upon contractual termination.

nnual maintenance agreement

Ongoing efficiency

A maintenance agreement is included with the Service Plus and Service Premium packages. 

Certified service technicians perform professional service, maintenance, safety control and test of the robot and the welding power source in your CoWelder.

All certified service technicians cooperate with the Migatronic support team, welding -and CoWelder experts. Together, they will ensure constant quality control and enable you to comply with relevant standards, such as EN 1090 and EN-ISO 3834.

 

Stand-alone maintenance check

If you need a stand-alone maintenance check, please contact your local Migatronic office. Transportation cost will vary depending on your location. 

 

 

Maintenance checklist

Robot

Cleaning

Test of inputs and outputs

Cables and connectors

Torch and hose

Software update

☐ Safety test

 

Welding machine

Cleaning

Filters and fans

Cables and sockets

Gasflow

Cooling system

☐ Wire feeder

☐ Safety test

(for guidance only)

Request a service package

Get peace-of-mind

Send us a request. We will reach out to you as soon as possible to arrange the details.

Contact information

Direct phone

(+44) 01509 267499

Business hours

Mon-Thurs 8:00 – 16:00
Friday 8:00 – 14:45

Request a service package